Privacy Policy

Last Updated: August 6, 2026

Top Coat Performance respects your privacy. This policy explains the information we collect through this website and related booking or inquiry services, how we use it, and the choices available to you.

What information we collect

We collect information you voluntarily provide through our contact form, booking systems, email, phone, or other direct communications. This may include:

  • Name
  • Email address
  • Phone number
  • Requested service, preferred timeframe, and inquiry details
  • Vehicle year, make, model, and other vehicle details

When you use the website, we may also collect technical and attribution information such as pages viewed, referring page, page and form URLs, UTM campaign parameters, approximate location, device type, browser type, and form interaction or submission information.

How we use your information

We use this information to:

  • Respond to inquiries, provide estimates, and discuss requested services
  • Confirm and manage appointments
  • Maintain customer and inquiry records in our customer relationship management system
  • Provide service-related updates
  • Understand website and form performance
  • Protect the website, prevent misuse, and comply with applicable obligations

Service providers

We use service providers to operate the website and handle inquiries. These providers process information as needed to provide their services and are subject to their own privacy terms. They include:

  • HighLevel: Customer relationship management, external website analytics, attribution, and form submission capture.
  • Netlify: Website hosting and delivery.
  • Square: Appointment booking and payment processing.
  • Google: Maps, directions, and web fonts.
  • Tailwind CSS: Website styling resources.

We do not sell personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS communications and consent

If you voluntarily select the SMS consent checkbox on our inquiry form, Top Coat Performance may send non-marketing text messages concerning your service inquiry, estimates, appointment reminders, and service updates. Consent is optional, is not a condition of submitting an inquiry or purchasing services, and is separate from providing a phone number.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Opting out of text messages does not prevent us from responding by phone or email when otherwise permitted.

Cookies and similar technologies

The website uses cookies and similar technologies for site functionality, external website analytics, form attribution, and performance measurement. HighLevel may collect page views, form activity, session and attribution data. Google Maps, Google Fonts, Netlify, and other embedded services may also receive technical information or set their own technologies according to their policies. Browser controls can be used to limit or delete cookies, although doing so may affect some website features.

Data retention and security

We retain inquiry and customer information for as long as reasonably needed to respond, provide services, maintain business records, resolve disputes, and meet applicable obligations. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices and privacy requests

You may request access to, correction of, or deletion of personal information you have submitted to us, subject to applicable exceptions. To make a request, contact topcoatperformance@gmail.com. You may also use your browser settings to manage cookies and similar technologies.

Children's privacy

This website and our automotive services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Policy updates

We may update this policy as our services or practices change. The date shown above identifies the latest revision.